Our policy lasts 30 days. If 30 days have gone by since you received your order, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. This includes cosmetics which due to hygienic reasons cannot be resold once opened/unsealed.

To complete your return, we require to be notified prior sending back purchased items.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after the delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed within 7 days from delivery, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Please be prepared for an additional delay until money reach your account, after it's issued by us, as banks and card processors have their own, sometimes quite long, processing times. For example refunds to debit or credit cards can take up to 30 days to arrive in some rare cases.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at and send your item to: 281 College Street, Long Eaton, Nottingham, NG10 4GJ, United Kingdom.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


To return your product, you should mail your product to: 281 College Street, Long Eaton, Nottingham, NG10 4GJ, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Faulty, wrong or missing products

In any case, if you receive your order with:

  • faulty/damaged products
  • items that are essentially different than ordered ones
  • quantities different than ordered

please get in touch with us immediately by using 'Contact us' form or by sending an email to:

Please also make a photo of the delivery or products as soon as you become aware of the issue. Such evidence will speed up any corrective actions we must take and may be necessary to file a complaint with the courier in case of goods damaged during the delivery.

Faulty or mistaken goods must be returned to us first before we can offer a replacement or a refund.

We will refund return postage costs, up to the price of the cheapest non-tracked standard delivery service, once the product is returned and the reported issue is confirmed. Occasionally, depending on the value of the product, we may request a tracked or a specific service to be used for the return, then we will cover the price of the cheapest option of the requested service type.

Returns or complaints misuse

If the buyer files a compliant and ignores or refuses our requests to provide evidence, the compliant isn't processed any further until contested goods are returned to us.

If any issues reported by the buyer turns out to be false after examining the goods returned, the case will be considered as a standard consumer returns process if it falls inside the 30-day returns period. The customer will be responsible for any return postage costs, and the extent of the refund issued will depend on the state of returned goods. Full refund for returned goods will be applicable only if these will be in the same state as received. If goods were shipped sealed and returned with seals broken, or returned with apparent traces of use or loss of the product, only the partial refund will be issued based on the remaining value of returned goods. If the such invalid complaint or return was initiated more than 30 days after receiving the order, and goods were returned to us, we can't offer replacements or refund any longer. The buyer will have to pay us postage costs once again or send us a valid postage label, for us to send returned goods back to the buyer. Optionally goods can be collected at our registered office address. These goods will be retained for 6 months and then destroyed if not collected or posted back to the customer before the end of this period.

If the buyer returns anything different than products purchased and received from us, or an empty box or envelope, this won't be considered as an effective return, and will have no effect on complaints or returns procedure.

If the buyer receives faulty or wrong products (or alleges so) and files a compliant, a claim, uses section 75 of the Consumer Credit Act 1974, or requests a chargeback with any of the intermediary financial institutions or regulatory authorities, before or parallel with claiming the same issue with us, and doesn't return contested goods, takes the responsibility to cover any fees and costs incurred on us due to these actions, including payments cancelled by these institutions for any goods that are still in the possession of the buyer. This also applies if goods are returned, but the issue reported by the buyer cannot be confirmed or reproduced.

The above applies also in the consumer returns process, when the buyer tasks any 3rd party institutions to revert payments for purchased goods, but doesn't return them.

In any case if we suspect a misuse of compliant or returns procedures, we reserve the right to cancel and block any future purchases made by the buyer.

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