We observe a surge of questions about status of our services. Please rest assured that despite current situation with the COVID-19 pandemic, we are still operating as usual. We work full time and don't expect this to change anytime soon. We process all our orders, including most foreign orders (we might need to cancel occasionally orders to locations where it is known that postal services are suspended) as usual. Also the dispatch time hasn't changed at all. Only bear in mind that courier services might have additional delays. All stock available in our shop is stored locally and we expect to be able to send orders even in case of strict lock-down as long as there are any operating postal companies left. We also work hard to keep getting new stock delivered, current situation with supply chains is quite complex, but it's changing dynamically. We monitor current situation on an ongoing basis and we'll keep you updated in case of any changes.
We'd also like to calm down our customers concerned with virus transmission - we care a lot about maintaining cleanliness, hygiene and sterility when handling our orders. We work in a clean environment, wearing face masks and disposable gloves which are frequently disinfected, in order to protect all items from any potential contamination.
Please be strong and positive - the sun always shines after the storm.
Wishing you and your families to stay safe and healthy.
We work full-time and orders are dispatched with no delays.
UK delivery is usually on time, but we observe some random delays, which very likely depend on quickly changing situation at some locations. In the meantime, given the dynamic changes in service levels among different providers, we'll maintain our flexible policy, using services which are showing faster delivery times and lower undelivered items rate at the time when the order is being shipped.
Most national delivery services are operational. Some locations are reporting delays due to a reduced workforce. Our items are still being delivered to most locations, even those most affected, like USA, France, Italy, Germany or Spain. But please check the status of your national postal service before making an order. We may need to cancel any orders to locations where postal services are suspended according to the following Royal Mail status page. If this will sadly need to happen, we'll issue a full refund immediately.